Serve Our Customers
DATA SHOWS THAT OUR CUSTOMERS LOVE THEIR BEACHCOMBER HOT TUBS
Our mission is to connect family, friends and loved ones through the restorative powers of a Beachcomber Hot Tub. With no TV, no computer, no phone and no distractions, we believe that nothing connects your family better than a Beachcomber Hot Tub! Beachcomber founders Keith and Judy Scott believe that people willing to make an investment in their happiness should get a guarantee that their Hot Tub will perform as promised. We are proud of our commitment to our customers after the sale! That’s why we offer a 100% Satisfaction Guarantee to protect our customers.
We have 6 Customer Promises that we offer our hot tub owners at participating retail locations. We know that these six promises make for happier customers, and our 98.4% referral rating proves it! If you have any questions visit us in-store or contact our Beachcomber Care team today!
OUR PROMISES TO YOU
THE BEACHCOMBER
WATER CARE PROMISE
We stand behind our Beachcomber water care products.
We offer professional water testing and analysis, available
at no cost to you as a Beachcomber Owner for as long as
you own your hot tub.
THE 6 MONTH
RELOCATION GUARANTEE
If within the first 6 months of receiving your Beachcomber
Hot Tub you want to relocate the hot ub within your yard,
we can move it for you. Ask us for complete details.
100-DAY EXCHANGE
ADVANTAGE
If you decide that your stock Beachcomber London Hot
Tub is not a fit for your home within the first 100 days, we
will arrange for a pick-up and a refund, less shipping,
installation, accessories and labour. (customized
Beachcomber Hot Tubs are not eligible for returns;
exchange only)
100-DAY RETURN
ADVANTAGE
If you decide that your stock Beachcomber London Hot
Tub is not a fit for your home within the first 100 days, we
will arrange for a pick-up and a refund, less shipping,
installation, accessories and labour.
THE 30 DAY
FLEXJET GUARANTEE
For 30 days after your hot tub purchase, visit our store to
exchange your Massage inserts to customize jetting
patterns and numbers of jets in your new Beachcomber
Hot Tub. Build the therapy you want, at no cost to you.
FILTERS
FOR LIFE
As a Beachcomber Owner, we’ll give you Filters for Life
when you choose Beachcomber as your water care
provider. We are committed to you and your hot tub after
the sale! See us today!